Help centre

Frequently Asked Questions

Everything you need to know about booking, pricing and what to expect from an EC Enterprise cleaning.

What happens after I send my request?
We will call or email you back as soon as possible, usually the same day. For most jobs we do a quick walkthrough of your home or office first so we can give you an accurate, free quote based on your actual cleaning needs.
What precautions do you take before and during the cleaning?
We follow strict safety protocols: our team sanitizes and disinfects surfaces, washes hands between tasks, and uses non-abrasive products that will not damage your furniture or finishes.
Do you provide service on holidays or weekends?
We are open Monday to Saturday from 6 am to 8 pm and closed on Sundays. If you need a cleaning around a holiday, call us and we will do our best to work around your schedule.
How can I reach the cleaning team?
Call us anytime at (416) 358-8652 or email info@ecenterprise.ca. We pick up calls and are happy to answer questions before, during or after your service.
Is stain removal included in a general cleaning?
Everyday marks and surface stains are handled as part of a regular cleaning. For stubborn or set-in stains, please mention them in the details when you book so we can bring the right products and allow enough time.
How can I reschedule a cleaning?
Just give us a call or send an email as early as you can and we will find a new time that works for you. We offer flexible weekly, bi-weekly and monthly scheduling.
What kind of cleaning products do you use?
We use the latest professional cleaning equipment along with non-abrasive, furniture-safe and eco-friendly products. If you have allergies or product preferences, let us know and we will accommodate them.
How is pricing calculated?
Our rate is $37 per hour with transparent pricing and no hidden fees. After a quick evaluation of your space we will give you a free estimate of how many hours your cleaning will take.

Free estimate

Ready for a spotless space? Free estimates are waiting for you.

Transparent pricing at $37/hour with no hidden fees. Call us or request a quote online and we will get back to you the same day.

A spotless office front desk after cleaning